Troubleshooting
Access issues, quotas, and domain redirects.
- Audio or video rejected by your planFree rejects audio; Plus and Pro reject video. Remove the files or upgrade, then retry the zip.
- Cannot Generate Claim Codes: Quota, Listing, or GateIf the claim code button is grayed out or generation fails, check your credit balance, page access settings, and quota limits.
- Claim code redeem failed: invalid, used, or revokedA claim code that won't redeem usually means it was already used, entered incorrectly, revoked by the issuer, or expired. Check the code carefully, then retry.
- Checkout or Payment Did Not FinishIf your checkout process was interrupted or your payment failed, follow these steps to diagnose and resolve the issue. A failed transaction often leaves partial data on your server, which can prevent future purchases unt
- Redeem a storage code failed: invalid, used, or expiredYour storage code didn't work—learn why it may be invalid, used, or expired and how to fix it.
- Visitors Cannot Open Your Public PageVisitors Cannot Open Your Public Page
- Share link shows the marketing home or wrong pageReady to host your first page? Start at `/app`.
- Share Link Retention After DeletionUsers who deleted a page and need to know if their old share link still works Developers sharing client previews who want to understand link lifetime Anyone hitting 404 or blank pages when opening a previously shared lin
- Fix 404 and 403 Errors on Your Hosted PagesFix 404 and 403 Errors on Your Hosted Pages
- Cannot Open a Share Link: Blank Page, 404, or Blocked1. **Confirm you're looking at the right page.** If you've published more than one project, check [History](/help/getting-started/sign-in-and-use-history-to-manage-your-pages) to verify the exact URL for the page you're
- Upload quota: free bundle storage and the usage barZip/folder storage quota on your plan: what counts (including audio and video), and where to see usage.
- Zip or folder upload failed: sizes, counts, and file typesFix a rejected zip: wrong type for your plan, too many files, or over the size limits on Pricing.
- Visitors see a password gate but you expected a public pageFix accidental password protection, wrong links, or stale browser state.