Redeem a storage code failed: invalid, used, or expired

Your storage code didn't work—learn why it may be invalid, used, or expired and how to fix it.

Who it's for

• Users who applied a storage code and saw an error.
• Anyone managing a paid HTMLPUT plan and troubleshooting code issues.
• New users with a promotional code that won't activate.

Steps

1. Double‑check the code spelling and case (no hidden spaces). See how to redeem a storage code.
2. Verify the code hasn't already been used. Review your active codes in the account settings.
3. Confirm the code’s expiration date. Plan details are on the pricing page.
4. Make sure you’re logged into the correct account. Switch accounts if needed (see sign‑in and history).
5. If the code is valid but still fails, check if your storage quota is full. Learn what to do in storage quota full.

Gotchas

• Codes are case‑sensitive; a single wrong letter blocks redemption.
• Expired codes cannot be revived—obtain a new one.
• A code tied to a specific plan tier may not apply to your current plan; verify limits on the pricing page.